Moortek Support acknowledge that PC’s are essential to the smooth running of your home or business. Most people who use computers feel extremely frustrated when their PC is not functioning correctly.

We believe our success as a business is built around the complete IT management package we can offer, understanding your IT needs and our ability to react quickly to any IT issues. Other things that help us to achieve customer satisfaction include;

Fast response team; the team of highly experienced engineers are always available enabling call response times well within the times quoted, although 95% of our calls are responded to in less than 1 hour. 

Sophisticated monitoring systems (optional), sending immediate emails and text messages to our engineers of any impending problems.  Monitoring includes CPU usage, Disk Space, ADSL access, Exchange server and Remote access availability. Basic monitoring only monitors your ADSL connection which is needed for your email system and internet access.  Advanced Monitoring looks after both your ADSL and internal server functions (recommended) and advanced monitoring with SMS alerts your IT manager via text message of impending problems. 

Contact Numbers; Mobile numbers of our engineers are available to package customers for ease of access as well as dedicated telephone support lines. 

Remote access; allowing our engineers to often fix problems without a site visit or bringing the system into the workshop.